Client Experiences

My father's vintage watch had been sitting in a drawer for years because the movement wasn't keeping time properly. Chen took the time to explain exactly what was wrong and what the service would involve. The watch came back running beautifully, and I appreciated the detailed documentation showing what was done.

January 28, 2026

I had a leather strap that needed replacing. The original was no longer available, but they sourced something very close in specification and color. The deployment clasp was also serviced and now closes with the proper tension. Good attention to detail, though the timeline was slightly longer than initially estimated.

February 1, 2026

I appreciated the straightforward assessment and realistic expectations about what could be done with my older automatic watch. The service took the time it needed, and the communication throughout the process was clear. The watch is now keeping acceptable time and I understand its limitations better.

January 15, 2026

Brought in a watch that had water damage from an accident. They were honest about what could be salvaged and what had to be replaced. The restoration was thorough, including movement service and case work. Received before-and-after photos which was a nice touch. Happy with the result.

January 22, 2026

The complete service on my dress watch was handled professionally. They explained the timing results after the service and what to expect in terms of daily variation. The only minor issue was that one follow-up email took a few days to get a response, but the actual work quality was solid.

January 10, 2026

After getting a rushed service at another shop that didn't solve the problem, I brought my chronograph here. They took the time to properly diagnose the issue with the pushers and explained what previous work had been done incorrectly. The repair was done right this time. Worth the extra wait for proper work.

February 3, 2026