Privacy Policy

Introduction

Finewound respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you visit our website or use our watch repair services. By engaging with our services, you consent to the practices described in this policy.

For questions or concerns regarding this policy, please contact us at [email protected].

Information We Collect

Personal Information

When you request service or contact us, we may collect the following information:

• Name and contact details (email address, phone number)
• Postal address for service communication or watch return
• Watch details and service history relevant to your repair request
• Communication records related to service inquiries

Technical Information

Our website may automatically collect technical data, including:

• IP address and browser type
• Pages visited and time spent on site
• Device information and operating system
• Referring website or search terms used

Cookies and Analytics

We use cookies to enhance your browsing experience. Essential cookies enable basic site functionality, while analytics cookies help us understand how visitors interact with our site. You can manage cookie preferences through your browser settings or our Cookie Policy page.

How We Use Your Information

We use collected information for the following purposes:

• Providing watch repair and restoration services
• Communicating about your service requests and watch status
• Maintaining service records and documentation
• Improving our website and service offerings
• Responding to inquiries and customer support requests
• Sending service updates or relevant information (with your consent)
• Complying with legal requirements and business operations

We process personal data based on your consent, contract fulfillment, or our business interests. Marketing communications are sent only with explicit consent, which you may withdraw at any time.

Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Trusted partners who assist with business operations, such as component suppliers or shipping services, under confidentiality agreements
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity

Third parties with access to your information are required to maintain confidentiality and use data only for specified purposes.

Data Protection Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. These measures include:

• Secure data storage with encryption where appropriate
• Access controls limiting data access to authorized personnel
• Regular security assessments and updates
• Staff training on data protection practices

While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but continuously work to maintain protective measures.

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Service records are typically maintained for seven years to support warranty obligations and business records. After the retention period, data is securely deleted or anonymized.

Technical information and analytics data may be retained in aggregated, anonymous form for business analysis purposes.

Your Rights

Under applicable Taiwan data protection laws, you have the following rights:

• Access: Request copies of your personal data we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Data Portability: Receive your data in a structured, commonly used format
• Object: Object to processing of your personal information
• Withdraw Consent: Withdraw consent for marketing communications or data processing at any time
• Complaint: Lodge a complaint with the relevant supervisory authority

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable timeframe in accordance with applicable laws.

Cookies and Tracking Technologies

Our website uses cookies to improve functionality and user experience. For detailed information about the types of cookies we use and how to manage them, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to external sites not operated by Finewound. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.

For significant changes, we will provide notice through our website or by email where appropriate.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: